Refund policy

Return & Refund Policy

We want every customer to shop with confidence. The following policy applies to all customers in eligible shipping countries: Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Brazil, Cambodia, Cameroon, Canada, Chile, Colombia, Costa Rica, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Egypt, El Salvador, Ethiopia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Madagascar, Malaysia, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe.

14-Day Return Window

You may return any physical product for any reason within 14 days after receiving your order.
To start a return, email us at contact@semeire.com with:

-Your name
-Your order number
-The item(s) you wish to return

We will email you a free return label. After contacting us, items must be shipped back within 14 days.

Return Conditions

-Items may be opened
-Items must be new or slightly used
-Digital products cannot be returned

If you purchase digital content, you agree that the right of withdrawal is lost once digital delivery begins (EU requirement).

Return Method & Fees

Return method: By mail. Return shipping fee: Free. We will e-mail you a return label for download and print.

Refund processing time

Refunds are issued to the original payment method within 14 days after:

-We receive the returned item, or
-You provide valid proof of shipment

You will be notified when the refund is processed.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 14 days.
We may request photos for quality control.
You may choose:

-A free replacement, or
-A full refund

No return is required for damaged or incorrect items.

Exchanges

We do not offer direct exchanges. Please return your item and place a new order.

Customer Service Hours

Monday–Friday: 08:00–15:00 (CET)
Closed on weekends and public holidays.

Contact Information

Semeiré by Hege Røsåsen
Sagveien 3, 1454 Fagerstrand, Norway
Phone: +47 415 29 179
Email: contact@semeire.com